Refund Policy

RankerPH offers digital subscription products. Because access to premium features is granted immediately upon payment verification, all purchases are generally non-refundable.

We offer a full refund if all of the following conditions are met:

• Your refund request is submitted within 24 hours of payment verification.
• You have not used any premium features (e.g., no premium-only practice sessions, mock exams, or premium question access) after your plan was activated.
• Your account is in good standing with no violations of our Terms of Service.

If these conditions are met, we will process a full refund to your original payment method within 1–3 business days.

Refunds will not be granted if:

• More than 24 hours have passed since payment was verified.
• Premium features have been used after activation.
• The account was suspended or terminated for violating our Terms of Service.
• The purchase was a Point Shop item (cosmetics, powerups) — these are consumed upon purchase.

To request a refund within the eligible window:

1. Message us on Telegram: @jcobalmogela
2. Include your registered email address and GCash reference number.
3. State that you are requesting a refund and confirm that premium features were not used.

We will review your request and respond within 24 hours.

Refunds are returned to the original payment method (GCash or card via PayMongo). We do not issue refunds in cash, points, or alternative methods.

If you have questions about your purchase or this policy, contact us on Telegram: @jcobalmogela